In case of lost authenticator

This section describes the procedures for dealing with the lost authenticator.
*This procedure is just an example and should be used as a reference for your operation.

Support for lost authenticators

[User Operation]
Report of lost authenticator
Report the loss of the authenticator to the administrator.
[Administrator Operation]
Delete authenticator information
Delete the target authenticator information from the web management console.

[Administrator Operation]
Enable emergency logon
Administrators enable emergency logon from the web management console.

[User Operation]
Emergency logon
Temporary password-only logon is enabled, so log on with the password.
Completion

Procedure for setting up a new authenticator

[Administrator Operation]
Preparing a new authenticator
The administrator prepares a new authenticator and tells the user how to reconfigure it.

[User Operation]
Reconfigure authenticator
The user reconfigures the authenticator received from the administrator.
[Administrator Operation]
Confirmation of settings
The administrator checks the authenticator registration status of users from the web management console.

[Administrator Operation]
Disable emergency logon
Administrators disable emergency logon from the web management console.

  • Disable emergency logon.
    *If the time specified at the time of emergency logon setting expires, it will be automatically disabled.
Completion